The referral process today remains inefficient and poorly coordinated, with the majority of referrals still conducted via fax.
In addition to being highly inefficient, it is a source of frustration for both patients and providers. Streamlining the referral process represents a significant opportunity for improving efficiency and minimizing operational cost.
Infina Connect’s cloud-based Intelligent Care Coordinator (ICC) takes the referral process to the next level, giving primary care groups the ability to control placement of patients within high value, virtual delivery networks and ensure coordinated care as patients’ transition to other providers and settings across the care continuum. The ability to define, manage, and measure such a network is widely regarded as a foundational step in the path to value-based care.
Primary care is the hub for the services that patients receive, with each primary care physician influencing approximately $10 million in downstream spend each year (including referrals to specialists and diagnostic providers). Due to a lack of interoperability, healthcare organizations have long struggled to communicate and coordinate across providers and care settings. ICC provides a fast, affordable way to address this challenge.
“…the decisions made in the primary care setting have important implications for downstream medical care…primary care physicians…can be seen as a chief executive officer (CEO) in charge of approximately $10 million of annual revenue.”
Source: JAMA. 2014;311(18):1855-1856
Health Reform and Physician-Led Accountable Care -The Paradox of Primary Care Physician Leadership
Farzad Mostashari, MD, MPH; Darshak Sanghavi, MD; Mark McClellan, MD, PhD