INTELLIGENT CARE COORDINATOR (ICC)

Closed-loop care coordination, from referral to outcome.

Connect care teams, coordinate referrals, and exchange records across EHRs — giving your network visibility across the entire referral, start to finish. 

750k+

Lives Coordinated

75-80%

In-Network Placement

$80M+

Key Physicians Savings

$14M+

WakeMed NABH Savings

THE GAP IN CARE

When a patient leaves with a referral, they step into a gap in care.

You send the referral paperwork — but knowing whether the patient actually scheduled, was seen, or got the care they needed takes phone tag and endless follow-ups. Too often, patients fall through the cracks as they move through the care continuum.

Infina Connect’s Intelligent Care Coordinator (ICC) closes that gap — connecting sending and receiving providers on one shared platform, so referrals, records, and status updates stay visible to both sides until the loop is closed.

One shared platform

Send and receive referrals, attachments, and messages between primary care and specialist teams.

A shared view

Both sides see urgency, status, appointments, and every document exchanged — updated in real time.

Nothing falls through

New activity is highlighted so you and your referral partner both respond in a timely manner.

See how ICC closes the loop →

Referral management that closes the loop.

Most EHRs can send a referral — but they can’t confirm the patient was scheduled and seen, or pull the consult note back into one workflow. ICC is EHR-agnostic referral management software for care coordination — tracking every patient journey from referral through outcome, so your network can coordinate care and close the loop. 

Closed-loop referral coordination workflow — refer, place, report, close

Built for three lines of business.

One platform. One workflow. Three places where coordinated care drives real results.

Value-based care networks

ACOs, IPAs, and health systems coordinating specialty care to improve outcomes and lower cost.

Behavioral health 

Health systems reducing avoidable ED boarding, readmissions, and bed days.

Direct provider contracting

Payers, employers, and self-insured plans running bundled, flat-rate specialist networks.

“Infina Connect’s Intelligent Care Coordinator is the most important tool that we use. It has been instrumental in our ACO’s ability to achieve over $80 million in total savings in the last 3 years.”

Ray Coppedge
Executive Director, Key Physicians ACO

TRUSTED BY LEADING NETWORKS

NC State Health Plan,-a-partner-of-Infina-Connect
WakeMed — Infina Connect network partner
SouthLight — Infina Connect network partner
SouthLight — Infina Connect network partner
Avance Care — Infina Connect network partner
HCA Healthcare — Infina Connect network partner
Carolina Outreach — Infina Connect network partner
Mindpath Health — Infina Connect network partner
Monarch — Infina Connect network partner
Yelverton's Enrichment Services — Infina Connect network partner
SouthLight — Infina Connect network partner

COMMON QUESTIONS

Frequently Asked Questions

Care coordination is the deliberate organization of a patient’s care across providers — making sure a referral to a specialist is scheduled, seen, and reported back, with clinical records shared along the way. Infina Connect’s ICC platform coordinates that process end to end so nothing falls through the cracks.

Referral management software helps provider networks create, send, track, and close referrals between primary care and specialists in one place. Unlike a fax or an EHR’s basic referral feature, ICC keeps both the sending and receiving provider connected until the referral loop is closed.

Closed-loop care coordination means a referral isn’t finished when it’s sent — it’s finished when the patient is seen and the consult note comes back to the referring provider. ICC gives both sides shared visibility from referral to outcome, so the loop actually closes.

Most EHRs can send a referral, but they can’t guide patients to high-value providers, confirm the patient was scheduled and seen, or pull the consult note back into one shared workflow. ICC is EHR-agnostic infrastructure that sits across that gap and exchanges records across EHRs.

Referral management is the mechanics of sending a referral — creating it, routing it to the right specialist, attaching the records. Care coordination is the broader work of making sure the patient actually gets the care: that the referral is scheduled, the visit happens, the consult note comes back, and the referring provider knows the outcome. Most referral management software stops at “sent.” Closed-loop care coordination doesn’t stop until the loop is closed. Infina Connect’s ICC platform does both — it’s referral management software built for care coordination, so your network can see every referral from creation to closure.

Referrals set downstream spend. When a patient leaves primary care without a confirmed destination, the network loses visibility into where care happens and what it costs — and that spend still lands on the total cost of care. Closing the loop changes the math: referrals reach high-value providers, the visit is confirmed, and the consult note returns to the referring provider, so the network can manage the episode instead of reconciling it after the fact. Key Physicians ACO has attributed more than $80 million in savings over three years to coordinating referrals through Infina Connect’s ICC platform.

Partner with the high value providers in your community.

See how ICC closes the loop on care coordination across your network.